• 08/02/22 News

    2022 and beyond: A new era for TriStar

    Among other things, 2020 will be remembered as the year with no events — from sports to concerts to medical meetings. And for an event media company like TriStar, the sudden shift from in-person conferences to virtual meetings was a significant test — just like it was for our association partners.

    “The devastation COVID-19 caused to healthcare events resulted in nearly 100% cancellation of physical events in 2020, and took our company to zero revenue in a matter of days,” said Robin Reynolds, Co-CEO of TriStar Event Media. “The first and second quarters of 2020 were the darkest times in our company’s history. We knew we had to react quickly in the second half of the year as associations were transitioning to virtual environments as quickly as they could.”

    Despite the uncertain days of early 2020, TriStar adjusted course quickly and has thrived since. In this Q&A, Robin discusses TriStar’s 2021 comeback and the company’s future.

     

    Q: What were TriStar’s greatest achievements in 2020 and 2021?

    Robin: Throughout 2020, TriStar’s leadership, business development, and technology teams developed and implemented solutions for existing and new clients who were looking for ways to replace lost revenue. We worked closely with our clients to develop custom web and mobile communication solutions that were monetizable, while creating more content for our clients than ever before. We built unprecedented online global audiences that provided significant value for our industry supporters and changed the landscape of event navigation and communications.

    In 2021, we continued to expand our digital platforms, more than doubling our sales revenue and creating new and different job opportunities within the company. Although there are still many uncertainties in the healthcare events sector, we are certain our business model has changed for the better.

    tristar milestones

     

    Q: What’s behind the company’s turnaround and recent success?

    Robin: We’re a creative company offering associations a broad range of event and communication solutions that generate significant non-dues revenue. Our purpose is to create sponsorship opportunities that best serve our healthcare and pharmaceutical/medical clients. These opportunities are customizable and can be vastly different for each organization. TriStar’s team possesses a great deal of ingenuity and expertise, and an incredible desire to please our clients. On top of that, we are constantly looking for better ways to do things and to optimize our products and services. No year will ever look the same in terms of the products and services we offer our clients! Our core values — Visionary, Innovative, Collaborative — perfectly describe who we are as a company.

     

    Q: In March 2020, TriStar employees shifted to a remote-working environment. What impact has this had? 

    Robin: TriStar’s greatest asset is its people. As an owner, it was very unsettling when we were forced to work from home at the beginning of 2020. We were fearful of losing our spirit of teamwork and the camaraderie you build through day-to-day interactions. 

    However, we were in the early days of a deadly pandemic and we didn’t dwell on those fears for long. We had to save the business, so EVERYONE rolled up their sleeves and “logged on” remotely. The initial days were long and, quite frankly, scary for all. Year one was a blur and we missed seeing everyone in person. But we made the best of it with virtual happy hours and a few outdoor gatherings. Over time, the majority of our employees began to prefer remote work, while some preferred a hybrid opportunity.

     

    Q: What are you looking forward to in 2022 and beyond? 

    Robin: I’m absolutely thrilled with the work we’re doing for our association and industry clients today. Our content and digital development strategy, coupled with our sales expertise, has positioned the company to have its best years. We survived a pandemic as an event company with no events, and we’ve emerged with a new focus on association marketing and communications. 

    Be sure to follow us on Facebook, Twitter, and LinkedIn to stay up to date on the latest TriStar news.

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    2022 and beyond: A new era for TriStar
  • 22/06/20 News

    We stand with you

    Dear Friends, Colleagues, and Members of the Health Care Community,

    The events of the past few weeks have shone a harsh spotlight on the longstanding issues of racism, inequality, and injustice that so many face every day. With these painful issues so clearly in focus, silence is not an option.

    TriStar continues to stand for equality and inclusion, against racism and police brutality, and believe that Black lives matter. We’re committed to using our voices and our platform to make meaningful change, and although this is just the beginning, our actions begin now:

    • Reaffirmation to an equitable and inclusive workplace that supports diversity and welcomes important conversations for growth
    • Expanded involvement and volunteer efforts within our local community
    • Contributions to organizations that positively impact underserved communities

    Together, TriStar unites in solidarity with the Black community against racism and social injustice.

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    We stand with you
  • 04/02/20 News

    TriStar and ASAE win again!

    For more than 25 years, the Folio: Eddie & Ozzie Awards have recognized “uncompromising journalism and gorgeous design” across all sectors of the publishing industry. And now TriStar and its partner ASAE: The Center for Association Leadership can add a Folio: Eddie Award to its long list of accolades.

    Folio: is known throughout the publishing profession as the industry bible for its news, insights, and best practices. Like the Oscars for the publishing world, the Folio: awards are a big win for journalists.

    “It’s a great honor to be recognized alongside some of the best journalists and publications in the world,” said Cody Holt, TriStar’s Senior Vice President of Operations. “TriStar and ASAE have won more than a dozen awards for ASAE’s Daily Now, but this is our most prestigious to date. It’s a testament to the incredible team at ASAE and the great partnership TriStar and ASAE have built in the last 14 years. It’s a wonderful collaboration and we’re very proud of our work together.”

    Folio: received more than 2,500 entries for the 2019 Eddie & Ozzie Awards. Roughly 400 winners were chosen as “the crème de la crème of content creators.” Among the winners, you’ll see perennial publishing powerhouses like Time magazine, Consumer Reports, Variety, National Geographic Kids, and Better Homes & Gardens.

    Daily Now won for “Planned or On Location Coverage” in the Association/Nonprofit category. The official newspaper of ASAE’s Annual Meeting & Exposition, Daily Now is TriStar’s most decorated publication. It’s been honored nearly every year since TriStar and ASAE began partnering in 2006, the year Daily Now debuted at the annual meeting.

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    TriStar and ASAE win again!
  • 14/08/19 News

    TriStar hits trifecta with three AM&P EXCEL Awards

    TriStar submitted three entries in the 2019 Association Media & Publishing EXCEL Awards competition—and won an award for all three!

    TriStar swept the two Onsite Convention Daily categories, bringing home Gold in the digital category for the ACR/ARHP Annual Meeting News Site, and another Gold in the print category for ASAE Daily Now. TriStar and ASAE have won Gold awards for Daily Now six previous times in the competition.

    TriStar also won a bronze EXCEL Award in the Video (Promotion) category for its DDW® 2019 Promotion Video. Danny West, TriStar’s Video Production Manager, shot the video onsite at DDW 2018, edited it, and created all of the graphics and visual effects for the video.

    This is the first year that TriStar has won EXCEL Awards in more than one digital category.

    “In 2003, TriStar got its start primarily as a print publishing company, and it’s no secret that the great editorial and design of our print products have contributed significantly to our success, winning multiple awards over the years,” said Robin Reynolds, COO of TriStar.

    “But as the event media business has evolved, we have invested significantly in digital technology and staff to stay ahead of the curve,” she continued. “Our mobile event apps have won multiple awards, and now one of our news sites and a video are being recognized with two of the most prestigious awards in association media. We’ve always taken great pride in our editorial and design, and we combine that same level of excellence with technological expertise in all of our digital products. That’s why it’s so rewarding to be recognized with these EXCEL Awards from AM&P.”

    The EXCEL Awards recognize excellence and leadership in nonprofit association media, publishing, marketing, and communications. The competition is open to nonprofit organizations and for-profit industry service partners like TriStar submitting on behalf of association clients. Association Media & Publishing (AM&P) is the only organization dedicated to the needs of print and digital publishers in nonprofit organizations. AM&P also serves association business operations executives, communication professionals, designers, editors, and content creators, and the media they create.

    TriStar Publishing, Inc., is the leading event media specialist in the healthcare market. The company was founded in 2003 and proudly serves many of the nation’s Top 50 medical meetings, providing consistent revenue growth through award-winning print, digital, and sponsorship products. TriStar’s comprehensive and customized product portfolio includes mobile event apps, daily meeting newspapers, program planners, hotel and perimeter marketing opportunities, digital solutions, corporate support services, industry supported events, and exhibit sales.

     

    Want to learn how TriStar can produce award winning work for you?

    Let's Talk!

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    TriStar hits trifecta with three AM&P EXCEL Awards
  • 08/08/19 News

    TriStar returns to ASAE Annual Meeting to produce award-winning convention daily

    TriStar’s editorial, design, and production teams will travel this week to the 2019 ASAE Annual Meeting & Exposition in Columbus, Ohio, to produce Daily Now, the meeting’s official daily newspaper. Daily Now is TriStar’s most awarded print publication, honored 12 times in the last 13 years, including the Gold Award in the Onsite Convention Daily (Print) category in the 2019 Association Media & Publishing EXCEL Awards.

    Each year, the ASAE Annual Meeting showcases best practices in the association industry, from member recruitment and engagement to creating first-class events. This approach extends to Daily Now, which is intended to be a best-in-class publication to show association professionals everything an onsite convention daily can be.

    When ASAE first introduced Daily Now at its 2006 meeting, it turned to TriStar for project management, writing, editing, graphic design, and production support. In 2018, the TriStar and ASAE teams created three live dailies for the annual meeting in Chicago, Illinois. The teams worked in tandem to create a content plan, write advance copy, and develop a schedule of live events to be covered during the meeting. The onsite work included cover photo shoots with some of the meeting’s headlining presenters and live reporting from up to 25 events a day.

    Daily Now is designed to capture the energy and excitement of the live meeting with its compelling visual elements and its punchy, conversational articles. Printed overnight on glossy paper, each 40-page issue has the look and feel of a newsstand magazine rather than a typical convention newspaper. Flip through one of the 2018 issues here.

    “It’s both an honor and a lot of fun to work on Daily Now each year,” said Cody Holt, TriStar’s Senior Vice President of Operations. “ASAE is an incredible partner and together we’ve had tremendous success with the publication over the years. It’s one of our favorite projects at TriStar because we really get to test how much you can accomplish on an overnight turn. We’re always trying to take the next step and exceed our own lofty standards.”

    As we look forward to another year, here’s a look back at the numerous awards Daily Now has won since TriStar and ASAE partnered in 2006.

     

    2007

    Society of National Association Publications (SNAP) Awards, Silver Award

    APEX Awards for Publication Excellence, Grand Award

     

    2008

    Society of National Association Publications (SNAP) Awards, Gold Award

     

    2010

    Association Media & Publishing EXCEL Awards, Gold Award

     

    2011

    Association Media & Publishing EXCEL Awards, Gold Award

     

    2013

    Association Media & Publishing EXCEL Awards, Gold Award

     

    2014

    Association Media & Publishing EXCEL Awards, Gold Award

     

    2016

    Association Media & Publishing EXCEL Awards, Gold Award

    APEX Awards for Publication Excellence, Grand Award

     

    2018

    Association Media & Publishing EXCEL Awards, Silver Award

    APEX Awards for Publication Excellence, Award of Excellence

     

    2019

    Association Media & Publishing EXCEL Awards, Gold Award

     

    ASAE: The Center for Association Leadership is a membership organization of more than 44,000 association executives and industry partners representing 7,400 organizations. With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession, providing resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community.

    TriStar Publishing, Inc., is the leading event media specialist in the healthcare market. The company was founded in 2003 and proudly serves many of the nation’s Top 50 medical meetings, providing consistent revenue growth through award-winning print, digital, and sponsorship products. TriStar’s comprehensive product portfolio includes mobile event apps, daily meeting newspapers, program planners, hotel and perimeter marketing opportunities, custom digital solutions, and exhibit sales.

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    TriStar returns to ASAE Annual Meeting to produce award-winning convention daily
  • 28/02/19 News

    Walking challenges create fun, healthy sponsorship opportunities at annual meetings

    Sponsor-supported walking challenges promote healthy activities and incentivize participants to explore the annual meeting.

    TriStar is helping its association partners step up their annual meeting game with attendee walking challenges, sometimes called step challenges. These challenges not only incentivize participants to explore sessions and walk the exhibit hall, they also promote healthy choices — walking can help reduce the risk of heart disease, a timely topic as we celebrate National Heart Month in February.

    In 2018, TriStar created, implemented and sold the first-ever annual meeting walking challenge at the American College of Rheumatology’s (ACR) Annual Meeting. To promote the challenge, we created a registration page on our sponsor-supported meeting news site (acrdailynewslive.org) and staffed an onsite support desk to help hundreds of attendees sign up.

    After registering, participants synced their fitness trackers (including Fitbits, Apple watches, Garmin watches and the Apple Health app) with the sponsored walking challenge app. Each participant sported a walking challenge sticker — a fun conversation starter at the meeting.

    Several “step booster” incentives kept participants engaged and motivated, including a free wristband at 10,000 steps and a gift card drawing when they hit 40,000 steps.

    TriStar sold a sponsored leaderboard that was updated every 10 minutes, and the #walkACR hashtag also helped participants monitor their status while sharing the fun online.

    The challenge winner took 152,281 steps and won complimentary registration to the 2019 annual meeting, but he wasn’t the only winner! During the four days of the friendly competition, ACR participants took 12.4 million steps.

    In 2019, TriStar is debuting a walking challenge at the American College of Obstetricians and Gynecologists’ Annual Clinical and Scientific Meeting and introducing a revamped Challenge the American Diabetes Association’s 79th Scientific Sessions.

    Interested in a fun sponsorship opportunity that challenges attendees to stay active during your annual meeting? Let’s talk today.

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    Walking challenges create fun, healthy sponsorship opportunities at annual meetings
  • 27/09/18 News

    15 Ingredients for 15 Years of Success

    TriStar celebrated its 15th anniversary in September! To commemorate this milestone event, the TriStar team compiled its favorite “ingredients” for company success.

    Casual Attire = Intense Effort

    TriStar’s relaxed dress code, where every day is “casual Friday,” allows employees to focus intently on client work in total flip-flop comfort!

    Steve Smyth

    All Hands on Deck

    The thing that sticks in my mind the most is something that happened shortly after I started at TriStar. I came around the corner in the office one day, and Eric was vacuuming. I must have given him a funny look because he said “someone has to do it.” And that to me sums up TriStar, when even the CEO will pitch in and do the dirty work. The owners/directors have our backs, and they work just as hard (or harder) than the rest of us.

    Jody Becker

    Innovation

    At TriStar, we are always willing to incorporate new ideas to stay one step ahead of the competition.

    Maria Berry

    Team Effort

    For me it’s the “team” effort and mindset that each and every TriStar employee puts forth. From the owners to the staff, everyone works together as a team to ensure the success of TriStar. Jill, Robin and Eric are productive, motivated, enthusiastic and successful; their supervision and direction influence the rest of their team, builds morale and leads to success!

    Julie Riddle / Nan Blunk

    Respect

    Being willing to listen to other’s opinions and respecting those opinions.

    Cyndy Galate

    Passion

    It’s human nature to do things that bring us joy and fulfillment, and I believe TriStar strives to find, enhance and sustain the passion in each of its employees. It’s an honor to work with people who are not only great at their jobs, but so passionate!

    Kathleen Briggs

    Growth

    I love working at TriStar because I learn something new every day. Everyone is so talented, and I am challenged to be better every day. It’s never mundane or monotonous, and there is always a variety of projects to work on.

    Hilary Bair

    Hard Work

    The work can be demanding and challenging, but that’s where the reward comes from, making me proud of what we produce and deliver for our clients.

    Allison Walters

    Customer Centric

    Everyone at TriStar works tirelessly to create the best products and services for our association partners, the best ROI for event sponsors, and the best experiences for meeting attendees. We always go the extra mile.

    Cody Holt / Jamie Stuckey / Jill Hall

    Talent

    The “mix” of every kind of talent is the very essence of what makes up TriStar. Each department and individual in those departments come with a unique skill set. Recognizing those skills, along with empowerment and dedication, equals something unique.

    Robin Reynolds / Eric Reynolds

    All the Right Hardware

    Well, I might be biased but definitely we have the onsite nuts and bolts production team! I call them the “hardware” of the overnight process as well as the hands-on product management. (And literally, they likely have the nuts/bolts needed to put together news racks, bins, etc.)

    Jill Murray

    Family Values

    The culture and the people I work with are by far the best part of my job!

    TriStar operates like a family — everyone works for the greater good of the whole. There is not one position or person that is not important to the success of TriStar. Jill, Robin and Eric make each person feel like they matter.

    Megan Traub / Brennah Tate

    Sense of Humor

    Character and a sense of humor are important ingredients to success.

    Michael Burasco

    Coffee

    We go through lots of coffee! We brew it strong so we stay stimulated with fresh new ideas!

    Darcey Tenbrink

    Small Town Roots

    Small town traits/ideologies are instilled and reflected in our leadership:

    • Family/Community
    • Trust
    • Hard work at young age
    • Able to drive on all terrain (literally and figuratively)
    • Actually seeing the stars puts the world in perspective

    Brandon Atkins

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    15 Ingredients for 15 Years of Success
  • 16/08/18 News

    Meeghan De Cagna listens before she leads

    Meeghan De Cagna is the type of leader who puts others’ needs before her own. No matter the situation, she executes her servant-leadership style with grace and humility, always making time to brainstorm with her colleagues and discuss creative solutions. In her role as Chief Strategic Partnerships Officer at the Endocrine Society, Meeghan leads strategic growth through the development of programs and key relationships with the Society.

    Meeghan’s story is the final installment of our Women in Leadership Series, where we’ve spotlighted innovative women in leadership positions who are paving the way in their association or company. They offer insight into their careers, tips for women starting out and their “secret sauce” ingredients for getting where they are today.


    Meeghan De Cagna   →  Chief Strategic Partnerships Officer, Endocrine Society

    Q: What is your current position and how long have you been in your field?

    A: I currently have the great good fortune to serve as the Chief Strategic Partnerships Officer at the Endocrine Society—the largest professional organization in the world for scientists and clinicians who work in the areas of endocrine diseases and disorders. The field of endocrinology is quite broad covering some of the world’s most challenging diseases, including diabetes and obesity, to the rarest diseases, such as acromegaly or Cushing’s Syndrome.
    My specific role is to lead strategic growth through the development of programs and key relationships with Society supporters such as academia, industry, foundations, government and regulatory bodies, and patients. I’ve been a working professional for 25 years and a Society staff member for 2.5 years.

     

    Q: Who has had a tremendous impact on you as a leader and how did he/she affect your leadership style?

    A: I’ve been fortunate to have several mentors in my personal and professional life and each of these key relationships have influenced my leadership style. Professionally, for more than 18 years, I worked for a woman named Barbara Harris, and she had the greatest influence on me—going from a young woman and recent college graduate to a seasoned executive over the course of those years truly shaped me.

    More than anything, Barbara taught me about being resilient and championing other women. She taught me that you can make a major career shift mid-life and have an extraordinary “second act.” I’m in the midst of my second act right now; I never would have dreamed that I would come into the association world or healthcare and yet here I am, doing work that I love and am passionate about. It’s that passion for the work that fuels my performance and my leadership.

     

    Q: What’s one leadership lesson you’ve learned in your career?

    A: I’ve learned so many, but servant-leadership is what resonates with me. Service, advocacy and putting others’ needs before my own. I strive to lead with grace and humility, listening before speaking, having high expectations of myself and my staff, learning from but also forgiving failures.

     

    Q: What advice would you give to your younger self?

    A: Don’t view failure as a character flaw. Trust your talent, your intellect, your resourcefulness. You are so much more than you think you are.

     

    Q: What strategies would you recommend to women who are trying to achieve a more prominent role in their organization?

    A: Find mentors within your organization and outside of it. Be clear about what you’d like to learn, recognize that your professional growth and development is your responsibility. Don’t get caught up in titles, how large your staff is, what the organizational chart looks like or office gossip. Focus on the breadth and scope of the work you are doing. Become someone who cultivates relationships, connects people and opportunities. Lastly, keep your word.

     

    Q: What is your secret sauce?

    A:Two ingredients in my secret sauce for life:

    1. Live in a state of gratitude for all the experiences, the successes, the failures. I find that gratitude leads to learning and growth, it challenges you to reflect, to seek insight from others and to find the positive, always.
    2. Have an insatiable curiosity every day to learn something new.

     

     

    That’s a wrap for our Women in Leadership Series. Read part one here , two here and three here.

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    Meeghan De Cagna listens before she leads
  • 14/08/18 News

    Robin Reynolds’ innovative leadership drives TriStar’s success

    Robin Reynolds is the visionary and driving force behind TriStar. She’s a fountain of ideas, always devising new and novel marketing strategies that marry past successes with the future needs of our association partners. As COO and Co-owner of the company, Robin’s innovative leadership keeps TriStar ahead of the competition, year after year. She empowers. She inspires. She works harder and smarter than anyone else in the room.

    Robin’s story is part three of our Women in Leadership Series, where we’ve spotlighted innovative women in leadership positions who are paving the way in their association or company. They offer insight into their careers, tips for women starting out and their “secret sauce” ingredients for getting where they are today.


    Robin Reynolds → COO, TriStar

    Q: What is your current position and how long have you been in your field?

    A: I’m one of the founders and owners of TriStar Publishing. I’ve been in the event business for 25 years.

     

    Q: Who has had a tremendous impact on you as a leader and how did he/she affect your leadership style?

    A:There isn’t any one individual who has necessarily impacted my leadership style. If I had to pinpoint what defines me and has shaped me as a leader, it would without a doubt be our staff. To trust, build and develop with the people around you is extremely rewarding to me. To empower our people and to be able to share in the success of the business with them is what drives me.

     

    Q: What’s one leadership lesson you’ve learned in your career?

    A:It takes all types of skill sets to run a business. Recognizing one’s strengths and placing them in a position that utilizes those assets positions them for success.

     

    Q: What advice would you give to your younger self?

    A: To my younger self, I would say mistakes are OK. They’re the learning blocks for tomorrow’s successes. In starting and owning a business, you make mistakes. As the years have gone by, I’ve come to let the mishaps go and use them as moments to build upon.

     

    Q: What strategies would you recommend to women who are trying to achieve a more prominent role in their organization?

    A: Don’t focus on anything other than being the best! Work smarter AND harder. That might fly in the face of what some leaders may think, but I’ve yet to see anyone fail who didn’t do both of those things, every day.

     

    Q: What is your secret sauce?

    A: Never staying the same. I love change! I’m continuously challenging our staff and clients on how we can improve our products, services and processes.

     

    Stay tuned for part four of our Women in Leadership Series. Read part one about Jill Murray here and part two about Diedra Crawford here.

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    Robin Reynolds’ innovative leadership drives TriStar’s success
  • 09/08/18 News

    Diedra Crawford on leadership: ‘Always be yourself and stand firm on your values’

    With more than 20 years of marketing, management and meeting planning, Diedra Crawford is an expert in her field and a leader in her industry. As Industry Sales and Operations Director for Digestive Disease Week® (DDW), she oversees exhibitor and vendor relationships, contract negotiations, and event logistics for the world’s largest gathering of digestive disease health professionals. Diedra’s story is part two of our Women in Leadership Series, where we’ve spotlighted innovative women in leadership positions who are paving the way in their association or company. They offer insight into their careers, tips for women starting out and their “secret sauce” ingredients for getting where they are today.


    Diedra Crawford  → 
    Industry Sales and Operations Director, DDW

    Q: What is your current position and how long have you been in your field?

    A: Industry Sales and Operations Director, DDW

     

    Q: Who has had a tremendous impact on you as a leader and how did he/she affect your leadership style?

    A: I have two people: 1. Jackie Russo, IAEE (International Association of Exhibitions and Events) industry icon. I saw her at one of my first IAEE events and was super impressed with her. I met her at that meeting, and we’ve been friends since then. She showed me that you can be a female in this industry and still be beloved and recognized as an industry leader. This affected my leadership style by boosting my confidence that you can be nice, friendly, fair and female as a leader. And you don’t have to be a 50-plus-year-old male to make a difference in this industry.  2. My previous boss, Chris Dolnack at NSSF (National Shooting Sports Foundation). Chris taught me the value of being authentic. Always be yourself and stand firm on your values.

     

    Q: What’s one leadership lesson you’ve learned in your career?

    A: Listening, which leads into collaboration.

     

    Q: What advice would you give to your younger self?

    A:Be more open, but hold true to your values. Your values ground you.

     

    Q: What strategies would you recommend to women who are trying to achieve a more prominent role in their organization?

    A: Claim your ideas and get credit for them; demonstrate your value and be heard.

     

    Q: What is your secret sauce?

    A: Not sure this meets the secret sauce question, but the beach or lake with my family and dogs refreshes me. 

     

    Stay tuned for part three and four of our Women in Leadership Series. Read part one here.

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    Diedra Crawford on leadership: ‘Always be yourself and stand firm on your values’
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